Zappos.com is a popular online shoe and clothing retailer known for its incredible customer service, free shipping, and free 365-day return policy. But beyond the shipping box, we’re a company that believes in building a positive family spirit through human connection, community involvement, and charitable giving.
Twenty years ago, we began as a small online retailer that only sold shoes. Today, we still sell shoes — as well as clothing, handbags, accessories, and more. That “more” is providing the very best customer service, customer experience, and company culture. We aim to inspire the world by showing it’s possible to simultaneously deliver happiness to customers, employees, vendors, shareholders, and the community in a long-term, sustainable way.
