As your student loan servicer, we work with the U.S. Department of Education (ED) to help you achieve your educational financing goals. We provide customer service on your federal student loans, which means we answer your questions, offer solutions if you’re having trouble paying, and process your payments.
You’ll typically go through three stages during your loan’s life cycle— in school, in grace, and in repayment—and will receive a variety of communication from us depending on the stage your loan is currently in.